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OTRS ITSM

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Moderate Activity

Project Summary

Analyzed about 17 hours ago based on code collected about 17 hours ago.

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework.

Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements.

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Project Links:: Homepage
Documentation
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Code Locations:: (14 Locations)
Licenses:: AGPL-3.0
Similar Projects:
Managers:: Manuel Hecht

In a Nutshell, OTRS ITSM...

...
has had 5,437 commits made by 22 contributors
representing 198,736 lines of code
...
is mostly written in Perl
with an average number of source code comments
...
has a well established, mature codebase
maintained by a large development team
with stable Y-O-Y commits
...
took an estimated 51 years of effort (COCOMO model)
starting with its first commit in January, 2007
ending with its most recent commit 3 days ago

Languages

Perl	79%
XML	20%
2 Other	1%

Lines of Code

Activity

30 Day Summary Apr 25 2013 — May 25 2013

8 Commits
3 Contributors including 1 new contributor

12 Month Summary May 25 2012 — May 25 2013

267 Commits Up +17 (6%) from previous 12 months
9 Contributors Down -2 (18%) from previous 12 months

Commits per Month

Community

Ratings

7 users rate this project:

4.7/5.0

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Most Recent Contributors

	mg		Udo Bretz
	Carlos Rodríguez		Manuel Hecht
	mab		sb

Contributors per Month

Copyright ^© 2013 Black Duck Software, Inc. and its contributors, Some Rights Reserved. Unless otherwise marked, this work is licensed under a Creative Commons Attribution 3.0 Unported License . Ohloh ^® and the Ohloh logo are trademarks of Black Duck Software, Inc. in the United States and/or other jurisdictions. All other trademarks are the property of their respective holders.