Ohloh by Black Duck

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Ratings and Reviews : Listing

  Analyzed 10 days ago based on code collected 10 days ago.


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ywarnier says:
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Not easy to tune  
2
   
written about 5 years ago

The solution overall might be great (it is very complete indeed), but the code structure is very hard to get into, making process customisations (like not requiring a customer e-mail) very difficult.

The documentation provided on the website helps, but one cannot see much useful comments inside the code.

The interface is not the most beautiful I've seen, but it is almost user-friendly.
There is still place for improvements on that side anyway.

People providing non-IT support (meaning people that are not computer-savvy) with this tool might have a hard time getting into it.
All in all, it does the job of providing a support ticket tool.

Keep up the good work, with a little more effort, this might get much more interesting to work with.

1 out of 1 users found the following review helpful.
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Hamuod says:
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OTRS  
5
 
written about 5 years ago

This the most complete Trouble ticket system i have come across and use it on our corporate network.

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Creative Commons License Copyright © 2013 Black Duck Software, Inc. and its contributors, Some Rights Reserved. Unless otherwise marked, this work is licensed under a Creative Commons Attribution 3.0 Unported License . Ohloh ® and the Ohloh logo are trademarks of Black Duck Software, Inc. in the United States and/or other jurisdictions. All other trademarks are the property of their respective holders.