Project Summary
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
In a Nutshell, Request Tracker...
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has a well established, mature codebase
maintained by a large development team
with stable Y-O-Y commits -
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took an estimated 148 years of effort (COCOMO model)
starting with its first commit in December, 1997
ending with its most recent commit 5 days ago
Activity
30 Day Summary Apr 17 2013 — May 17 2013
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12 Month Summary May 17 2012 — May 17 2013
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Black Duck Software, Inc.
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