Project Summary
Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.
In a Nutshell, Support Incident Tracker...
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has a well established, mature codebase
maintained by a average size development team
with decreasing Y-O-Y commits -
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took an estimated 31 years of effort (COCOMO model)
starting with its first commit in March, 2006
ending with its most recent commit 6 days ago
Activity
30 Day Summary Apr 19 2013 — May 19 2013
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12 Month Summary May 19 2012 — May 19 2013
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Community
Copyright
©
2013
Black Duck Software, Inc.
and its contributors, Some Rights Reserved. Unless otherwise marked, this work is licensed under a
Creative Commons Attribution 3.0 Unported License
. Ohloh
®
and the Ohloh logo are trademarks of
Black Duck Software, Inc.
in the United States and/or other jurisdictions. All other trademarks are the property of their respective holders.