Cerberus Helpdesk is an email application which focuses on teams sharing mailboxes. It features Fetch and Retrieve, Super Sorter, and Virtual Community Tools.

Teach Cerberus exactly what information you want and how you want it displayed.

Your agents can choose their own important columns, custom data, queues, ticket statuses and more!

Customized ticket views are saved for later reuse.

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News

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    Cerb4 On-Demand - Planned Migrations Complete

    Alright!  As of tonight we should be completed with all the planned *.cerb4.com On-Demand migrations to the new network.
    If you host with us and have a firewall in front of your POP3/IMAP account, ping your *.cerb4.com site and update your ... [More] firewall with the new IP.
    If you have a DNS alias (support.yoursite.com -> yoursite.cerb4.com), you should [...] [Less]

    Cerb4 On-Demand - Unplanned Partial Maintenance

    The RAID controller/storage on one of the Cerb4 On-Demand servers started throwing constant kernel panics this morning.  We decided to just quickly migrate the affected sites (about a dozen) to new hardware before we started our troubleshooting and ... [More] hardware replacements.
    As we decouple our On-Demand installations from specific hardware it will be increasingly common for IPs [...] [Less]

    4.0 Build 642 is the New Stable Release

    So far we’re keeping a really good pace going in development through June 2008.  This is our 3rd release to the stable branch this month.  I’m enjoying getting these updates out to you guys much quicker, rather than working toward arbitrary ... [More] “4.0 Release” or “4.1″ versions with months of hidden work behind them.
    This latest stable [...] [Less]

    Cerb4 Dev Diary: Tues, 24 Jun 2008 (Time Tracking, Roadmap, QA)

    Things are moving pretty fast over here.  Busy day!
    Quality Assurance (QA)

    Mike & Joe spent the day doing a full QA on Build 639 so we can push the latest changes into the stable branch.  They found a couple minor things just by being ... [More] incredibly comprehensive, but the fixes shouldn’t cause a significant delay.
    Project Portal (JIRA)
    Dan [...] [Less]

    Cerb4 Developer Diary: Monday, June 23 2008

    Development since last week continues to focus on performance, stability, and usability before returning to new functionality; however, we have managed to sneak in one highly requested feature and several minor tweaks.
    Performance
    Performance ... [More] is already great for most single helpdesk installations, but every day we’re monitoring hundreds of helpdesks from our Cerb4 On-Demand service.  We find [...] [Less]

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Project Cost

This calculator estimates how much it would cost to hire a team to write this project from scratch. More »
Include
Codebase 383,015
Effort (est.) 101 Person Years
Avg. Salary $ year
$ 5,565,848