Manuals www.otrs.com
ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework.
Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements.
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News
Release-Note: OTRS::ITSM 1.1.1 (Whitehaven Beach)
Das Stable Release der ersten ITIL-konformen IT Service Management Lösung auf Open Source-Basis,...
Release-Note: OTRS::ITSM 1.1.0 RC1 (Whitehaven Beach)
Das Release Candidate (no known bugs) der ersten ITIL-konformen IT Service Management Lösung auf...
Release-Note: OTRS::ITSM 1.1.0 Beta4 (Whitehaven Beach)
Das Beta-Release 4 der ersten ITIL-konformen IT Service Management Lösung auf Open Source-Basis,...
Release-Note: OTRS 2.1.8 (Playa Esmeralda)
Das stable Release der führenden Help Desk-Lösung OTRS 2.1.8 (Codename: Playa Esmeralda) wurde...
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- 33 downloads
- Licensed under
- GNU General Public License 2.0
- Tagged as
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callcenter cti cmdb severety impact trend problem itsm sirios itil incident request ticket configuration bug_tracking issue_tracking support issue helpdesk perl report workflow enterprise service tracking crm analysis email sysadmin management cms web
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Related Projects by Tags
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Project Cost |
|
|---|---|
| This calculator estimates how much it would cost to hire a team to write this project from scratch. More » | |
| Include | |
| Codebase | 50,905 |
| Effort (est.) | 12 Person Years |
| Avg. Salary | $ year |
| $ 673,698 | |
