Projects tagged ‘sirios’

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Projects tagged ‘sirios’

Filtered by Project Tags sirios

Refine results Project Tags issue_tracking (2) ticket (2) email (2) perl (2) request (2) issue (2) cti (2) management (2) itsm (2) enterprise (2) web (2) service (2)

[2 total ]
21

OTRS

   
Primary Language: Perl Licensed as: GNU General Public License 2.0

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal ... [More] IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

Metrics updated 29 Aug 08

13

OTRS::ITSM

   
Primary Language: Perl Licensed as: GNU General Public License 2.0

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration ... [More] Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

Metrics updated 02 Sep 08

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