Projects tagged ‘support’

Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. The RT platform has been under development since 1996, and is used by ... [More] systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world. Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers. RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide. [Less]

Metrics updated about 6 hours ago

Sugar Open Source

Sugar Open Source enables sales, marketing, and support organizations to manage their customer interactions more efficiently and profitably and is intended for both large and small companies worldwide. Platform agnostic, Sugar Open Source is the ... [More] least complex, most portable, and most cost-efficient customer relationship management (CRM) solution. Natively built on the LAMP (Linux, Apache, MySQL and PHP) stack, Sugar Open Source can be deployed in virtually any environment. [Less]

Metrics updated about 10 hours ago

OTRS

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal ... [More] IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

Metrics updated about 11 hours ago

OTRS::ITSM

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration ... [More] Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

Metrics updated about 9 hours ago

SIRIOS

A incident and advisory system for CERTs (Computer Emergency Response Teams). SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail, telephone etc.) without gaps. Thanks to the different ... [More] modules of SIRIOS you can process your CERT-specific information in a very structured manner (for example Advisories and Incidents). [Less]

Metrics updated 06 Jul 08

Roundup Issue Tracker

Roundup is a simple-to-use and -install issue- tracking system with command-line, Web, and e- mail interfaces. It manages a number of issues (with flexible properties such as "description", "priority", and so on) and provides the ability to (a) ... [More] submit new issues, (b) find and edit existing issues, and (c) discuss issues with other participants. The system will facilitate communication among the participants by managing discussions, and notifying interested parties when issues are edited. [Less]

Metrics updated 06 Jul 08

Work Request Management System

The Work Request Management System (WRMS) is used for managing requests from clients through to resolution and time recording for billing purposes.

Metrics updated 29 Apr 08

Cerberus Helpdesk

Cerberus Helpdesk is an email application which focuses on teams sharing mailboxes. It features Fetch and Retrieve, Super Sorter, and Virtual Community Tools. Teach Cerberus exactly what information you want and how you want it displayed. Your ... [More] agents can choose their own important columns, custom data, queues, ticket statuses and more! Customized ticket views are saved for later reuse. [Less]

Metrics updated 07 Jun 08

Crafty Syntax Live Help

Crafty Syntax Live Help (CSLH) is a live support solution that helps customer support with live help functionality that can be proactively pushed to or requested by the visitor. CSLH includes a large range of features to allow multiple operators ... [More] , multiple departments and multiple languages to be used. Other features include the ability to create your own questions, auto inviting visitors, referer tracking, page tracking, ability to view what the customer is typing as they type, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, customizable graphics, and multiple operators. CSLH is free and progammed in PHP with Mysql for the datatabase. Free desktop Live Client also available: http://starhostdesign.com/LC [Less]

phpBBModders

We are a community targeting phpBB mod authors (modders). Our primary aim as a website and community is to be a home for modders. We will try to encourage discussion and participation, inform modders on how to modify phpBB and how to create better ... [More] and safer modifications as well as being a place of social gathering for those who share a similar interest in phpbb and its modification. [Less]

Metrics updated about 5 hours ago