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OTRS ITSM

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ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning ... [More] Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

4.71429
   
  0 reviews  |  18 users  |  198,736 lines of code  |  9 current contributors  |  Analyzed 6 days ago
  sysadmin helpdesk issue ticket cmdb issue_tracking request support impact cms management crm 20 more...
 
 
 
 

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