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OTRS

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OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to ... [More] inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

4.11765
   
  2 reviews  |  49 users  |  488,519 lines of code  |  28 current contributors  |  Analyzed 4 days ago
  service workflow management callcenter supportdesk itsm help email ticket issue otrs ticket_system 16 more...
 
 

OTRS ITSM

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ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning ... [More] Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

4.71429
   
  0 reviews  |  18 users  |  198,736 lines of code  |  9 current contributors  |  Analyzed 8 days ago
  sysadmin helpdesk issue ticket cmdb issue_tracking request support impact cms management crm 20 more...
 
 
 
 

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