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abacus-zeus

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ABACUS is a complete call center workforce management and volume forecasting suite with budget and full reporting detail. With the ABACUS components you can easily manage your current headcount along with developing a directed hiring strategy without days of analysis. In addition ABACUS can ... [More] perform complicated regression analysis against yearly, monthly, weekly, daily, and intra day call volume distributions. In addition to all above ABACUS-ZEUS includes multi-level interfaces for Administrator, Analyst, and high level Director use. [Less]

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  callvolume access callcentersoftware workforcemanagementsoftware openofficebase database forecasting callcenteroperations mysql
 
 
 
 

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