Projects tagged ‘crm’ and ‘support’

SugarCRM enables sales, marketing, and support organizations to manage their customer interactions more efficiently and profitably and is intended for both large and small companies worldwide. ... [More] Platform agnostic, SugarCRM is the least complex, most portable, and most cost-efficient customer relationship management (CRM) solution. Natively built on the LAMP (Linux, Apache, MySQL and PHP) stack, Sugar Open Source can be deployed in virtually any environment. [Less]

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow ... [More] your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and ... [More] Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

Cerberus Helpdesk is an email application which focuses on teams sharing mailboxes. It features Fetch and Retrieve, Super Sorter, and Virtual Community Tools. Teach Cerberus exactly what ... [More] information you want and how you want it displayed. Your agents can choose their own important columns, custom data, queues, ticket statuses and more! Customized ticket views are saved for later reuse. [Less]

CitrusDB is a web based customer care and billing solution (CC&B) that uses PHP and a database backend (MySQL) to keep track of customer information, operational CRM, services, products, billing ... [More] invoices and credit cards, and support information. Features: Customer Records, Service Records, Billing Features, Support Notes, Online Account Manager. [Less]

SnapCRM is an open source web-based CRM software that includes Sales Force Automation, Marketing Automation, Service and Support, Collaboration, Business Analytics, Mobile CRM, over-the-air push ... [More] SyncML synchronization, Outlook integration, Module builder, Web services access and a rich AJAX interface. [Less]

QueWeb focuses specifically on the Customer Care portion of the life cycle, after the Customer has been acquired. QueWeb has been built in J2EE and Google Web Toolkit (GWT). The Enterprise edition ... [More] which shares the same core with free OSS edition - has been deployed at over 12 Fortune 500 and many medium companies. QueWeb has Case and Interaction Tracking, Workflow, Escalations, Exchange integration, Email to Case, Routing rules, Knowledge base, SLA, dynamic permissions, Customer Portal, Defect and Bug Tracking, Multi-level Product and Customer's organization structure, iGoogle portal integration, Surveys and most powerful QBE search in CRM and more!. Next version will have hosted Google Search Appliance, Google Maps, Talk, Chat. [Less]

Project DescriptionA help desk script to allow a web site's staff to manage user requests. It is completely customizable, easy to use and includes an integrated control panel. It supports both text ... [More] and HTML emails, email attachments, category management, ticket management, backup/restore and more. Project StatusOnce sold by organisations under the names Obsidian-Scripts and PlasmaPulse Solutions, SuperDesk is now provided for free under the GNU General Public License (GPL). It should be considered abandonware and comes with no support whatsoever. However, if someone would like to take over development please contact the author. [Less]

vtiger CRM project provides SMBs an easy to install, industrial-strength, business-ready open source CRM. It enables small and medium size businesses to automate Marketing, Sales, and Support ... [More] functions. vtiger CRM is the leading open source CRM product that is 100% open source. Its browser based client provides user-friendly navigation by applying new web technologies. From creating marketing campaigns, to tracking leads through sales process, to a self-service portal for supporting customers, vtiger does it all. vtiger is being used every day by hundreds of thousands of SMEs through out the world, and in workgroups in large enterprises. [Less]