Projects

OTRS

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to ... [More] inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

OTRS ITSM

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning ... [More] Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

vvip

Written in C++, VVsip is a free SIP APIs provided by www.letsvv.com that can be integrated to a Windows application easily to make the application be able to communicate in voice with other SIP devices and phones.

asterisk-cti

Asterisk CTIIntroductionCTI for Asterisk I have seen a few and they are all commercial. For this reason I have decided to initiate a project to develop a client-server solution that meets a series of requirements CTI base. See Featured downloads for stable Release. ---- For Latest Release: ... [More] AstCTIClient AstCTIServer ---- Updated versionThere's an update to installers and setups: please upgrade your previous version. PLEASE NOTE: the installers are always older than SVN versions. To check latest updates and improvements, take a look at Wiki SVN Updates Page. FeedbackPlese send your feedbacks in the Wiki Feedback Page The software is still in Alpha. Use it at your own risk! YOU NEED BOTH SERVER AND CLIENT TO GET THE SYSTEM WORKS Project ArchitectureCTI ServerPlatform development:. Net 2.0 / Mono on GNU/Linux Integration with the Asterisk Manager Interface (single connection) Multithread engine for the management of numerous CTI clients Configuration Files to manage operating parameters Mudulable Log File Updated MySql.Data CTI ClientPlatform development:. Net 2.0 for Windows Authentication on CTI Server Attractive and user-friendly GUI Ability to manage the display Caller ID / Caller ID Name Ability to originate callson different Outbound contextes Advanced Configuration Interface Ability to manage different telephone campaigns through the takeover of the “context” Ability to launch diversified applications for telephone campaign Each application can be parameterized. Different variables are supported for expansion, including a special variable “calldata” to transfer information from dialplan of CTI asterisk to Client Localization Support (Italian / English / Spanish / Mexican / French / Russian). More translations welcome! Integrated configurable Web browser Registry settings to block configuration for users and/or outbound contextes System RequirementsAstCTIServerA working Asterisk 1.4.x installation :) I suggest Mono on server side, but you can use also a separate Windows Server with a .NET 2.0 installation for AstCTIServer; MySQL Connector/Net MySQL 5.x database Server AstCTIClientWindows XP / Windows Vista Microsoft .NET 2.0 MySQL Connector/Net [Less]

hogunsoft

Cont@ct center is a CTI and CRM tool for Call centers.

lightweightcti

　　LightweightCTi是一套旨在帮助开发人员迅速构建语音相关应用的一套开放源代码的基础框架。LightweightCTIi最初是本人在开发公司语音催缴系统后抽象完成的一套供网上朋友参考的演示性项目，当时是使用Pascal语言完成的基础性� ... [More] �作，提供了较为全面的应用开发接口（API）及扩展机制以方便感兴趣的朋友进行完善，同时，在我的个人网站也提供了下载。当前版本的LightweightCTi是以.NET为开发环境完成的。 　　设计本框架的目的主要有以下几方面：（1）、帮助刚进入语音开发领域的朋友迅速了解相关方面的知识。对此，本人有深刻的体会，刚接触时一点头绪也没有，幸得网上有不少热心的朋友及时的给了我许多帮助让我可以较快的完成自己的项目。所以我希望将这种精神延续下去，以使更多的朋友从中受益；（2）、为大家进行语音应用开发提供一套可用的基础性框架，使我们的程序员能够将主要的精力集中于业务逻辑的开发，而不再纠缠于底层板卡驱动之间的异同；（3）、屏蔽不同厂商、不同型号语音板卡之间的差异，让相同的业务逻辑代码可以在任何地方使用，从而使开发人员及软件厂商的开发成果得于积累；（4）、利于大型项目的团队协同开发，由于框架在设计之初便充分考虑了大型项目的协作特性，可以很好的适应当前大、中型项目中对于并发开发的要求。 [Less]

pythoncsta

Currently Uses PyASN1 to allow python to communicate with a CSTA phone system. (an Alcatel OmniPCX Office to be accurate) CSTA Phase I is partly Covered but not entirely complete in any way CSTA is based on ROSE (Remote Operations Service Element), ASCE see ... [More] http://en.wikipedia.org/wiki/Computer-supported_telecommunications_applications and http://www.ecma-international.org/activities/Communications/TG11/cstaIII.htm for more details. Please feel free to adapt code to your own needs.......... [Less]

astcti2

IntroductionAsteriskCTIIn my idea AsteriskCTI should be basically a multi-platform “easy to use” client/ server CTI solution integrated with the Open Source Digium’s Asterisk PBX Server. C.T.I. is an acronym of Computer Telephony Integration: so a CTI is a software that makes possible to ... [More] transfer from the telephone interface to the client PC a set of useful informations like calling party telephone number, digits grabbed by IVRs and so on. This information should be made available to a client software for database queries and/or other usage. Actually, the advent of Web 2.0 technologies has to reflect on the concept of CTI: today a lot of back-office softwares runs like web pages into browsers, and thus the most important innovation that a new CTI platform can carry is the web integration. Call Data generated on the PBX logic should be passed to a middle-ware able to perform the most disparate operations such as execute an external application or open a browser, allowing to transfer them the variables as telephone parameters. This new model make possible to build callcenter logic without the knowledge of complex API manageable only with advanced C/C++ skills, like TAPI. Finally, this application should be available and runnable, client and server, on all (or almost all) modern operating systems: to achieve this objective I’ve selected, after trying various solutions (like mono/.net on GTK), to use the QT toolkit and – by consequence - C++ language. QT seems to be very easy to learn, very quick and stable, really multiplatform and now also with a multiplatform IDE. The same sources can be ported from Win32 to Linux just by compiling and packaging them. DevelopmentProject documentation is avaiable as PDF and OpenOffice odt source in the SVN Area. Take a moment to read it The project requires the following skills: C++ / Qt for AsteriskCTI Client and AsteriskCTI Server PHP 5.x for AsteriskCTI Configurator web frontend Actually the development effort is made on the Server part. Help UsLike all opensource projects, also this needs developers to grow quick and stable. Some video tutorials and suggests about development environment are avaiable. Take a look and begin develop right now! [Less]

Open Source CSTA

Open CSTA is an implementation of the ECMA-269 standard (Services for Computer Supported Telecommunications Applications (CSTA) Phase III). Java. Other languages in the future. Currently supported phone systems are Siemens Hipath 3000 series, Ericsson App Link 4.0. Skeleton code exists for asterisk.

TAPI4CTI

A simple TAPI-based .NET windows application providing Call Id functionality for use in CTI projects. The software makes the incoming call number available in an XML file for 3rd party applications.