Projects tagged ‘email’ and ‘ticket’

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Projects tagged ‘email’ and ‘ticket’

Filtered by Project Tags email ticket

Refine results Project Tags helpdesk (7) issue_tracking (6) request (6) incident (6) support (6) workflow (5) tracking (5) issue (5) crm (4) web (4) servicedesk (4) bug_tracking (4)

[7 total ]
30

Horde

   
Primary Language: PHP Licensed as: Apache-ish License,BSD-ish License,GNU General Public License 2.0,GNU Lesser General Public License 2.1

Horde is both an Open Source software project and an application framework written in PHP. The application framework is currently the basis for 50 applications written by developers from around the world, including the flagship IMP Webmail client ... [More] , the popular Chora repository viewer, and a complete groupware suite. The guiding principles of the Horde Project are to create solid standard-based applications using intelligent object oriented design, and wide-ranging platform and backend support. There is great emphasis on making Horde as friendly to non-English speakers as possible. The Horde Framework currently supports many localization features such as unicode and right-to-left text, and is shipped with translations in over 40 languages. [Less]

Metrics updated about 16 hours ago

22

OTRS

   
Primary Language: Perl Licensed as: GNU General Public License 2.0

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal ... [More] IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

Metrics updated 29 Aug 08

13

OTRS::ITSM

   
Primary Language: Perl Licensed as: GNU General Public License 2.0

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration ... [More] Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

Metrics updated 13 Oct 08

9

SIRIOS

 
Primary Language: Perl Licensed as: GNU General Public License 2.0

A incident and advisory system for CERTs (Computer Emergency Response Teams). SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail, telephone etc.) without gaps. Thanks to the different ... [More] modules of SIRIOS you can process your CERT-specific information in a very structured manner (for example Advisories and Incidents). [Less]

Metrics updated about 23 hours ago

7

Cerberus Helpdesk

   
Primary Language: PHP

Cerberus Helpdesk is an email application which focuses on teams sharing mailboxes. It features Fetch and Retrieve, Super Sorter, and Virtual Community Tools. Teach Cerberus exactly what information you want and how you want it displayed. Your ... [More] agents can choose their own important columns, custom data, queues, ticket statuses and more! Customized ticket views are saved for later reuse. [Less]

Metrics updated 07 Jun 08

1

Cassandra-hdesk

 
Primary Language: Visual Basic Licensed as: Apache License 2.0

The Cassandra helpdesk is a client-based help desk application for customer support. The objective is to achieve a substantial easement of customer support for both, the constituent and its customers.

Metrics updated 12 Oct 08

0

Queplix QueWeb Helpdesk

 
Primary Language: Java Licensed as: Mozilla Public License 1.1

QueWeb focuses specifically on the Customer Care portion of the life cycle, after the Customer has been acquired. QueWeb has been built in J2EE and Google Web Toolkit (GWT). The Enterprise edition which shares the same core with free OSS edition - ... [More] has been deployed at over 12 Fortune 500 and many medium companies. QueWeb has Case and Interaction Tracking, Workflow, Escalations, Exchange integration, Email to Case, Routing rules, Knowledge base, SLA, dynamic permissions, Customer Portal, Defect and Bug Tracking, Multi-level Product and Customer's organization structure, iGoogle portal integration, Surveys and most powerful QBE search in CRM and more!. Next version will have hosted Google Search Appliance, Google Maps, Talk, Chat. [Less]

Metrics updated about 4 hours ago

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