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OTRS

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OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to ... [More] inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

4.11765
   
  2 reviews  |  49 users  |  488,519 lines of code  |  28 current contributors  |  Analyzed 9 days ago
  service workflow management callcenter supportdesk itsm help email ticket issue otrs ticket_system 16 more...
 
 

Queplix QueWeb Helpdesk

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QueWeb focuses specifically on the Customer Care portion of the life cycle, after the Customer has been acquired. QueWeb has been built in J2EE and Google Web Toolkit (GWT). The Enterprise edition which shares the same core with free OSS edition - has been deployed at over 12 Fortune 500 and many ... [More] medium companies. QueWeb has Case and Interaction Tracking, Workflow, Escalations, Exchange integration, Email to Case, Routing rules, Knowledge base, SLA, dynamic permissions, Customer Portal, Defect and Bug Tracking, Multi-level Product and Customer's organization structure, iGoogle portal integration, Surveys and most powerful QBE search in CRM and more!. Next version will have hosted Google Search Appliance, Google Maps, Talk, Chat. [Less]

5.0
 
  0 reviews  |  0 users  |  403,632 lines of code  |  0 current contributors  |  Analyzed about 2 years ago
  issue ticket helpdesk request support impact google_portal igoogle issue_tracking google_crm service problem 11 more...
 
 
 
 

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