Projects tagged ‘help’ and ‘support’

OTRS

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal ... [More] IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

Metrics updated 29 Aug 08

Crafty Syntax Live Help

Crafty Syntax Live Help (CSLH) is a live support solution that helps customer support with live help functionality that can be proactively pushed to or requested by the visitor. CSLH includes a large range of features to allow multiple operators ... [More] , multiple departments and multiple languages to be used. Other features include the ability to create your own questions, auto inviting visitors, referer tracking, page tracking, ability to view what the customer is typing as they type, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, customizable graphics, and multiple operators. CSLH is free and progammed in PHP with Mysql for the datatabase. Free desktop Live Client also available: http://starhostdesign.com/LC [Less]

Shine Live Help

Shine Live Help is a live support chat application for website sales and support. It works as a standalone chat and integrates with Sugar Open Source CRM. Note: Shine Live Help is a derivative of Crafty Syntax Live Help.

Metrics updated 10 Oct 08

Cassandra-hdesk

The Cassandra helpdesk is a client-based help desk application for customer support. The objective is to achieve a substantial easement of customer support for both, the constituent and its customers.

Metrics updated 06 Oct 08

hclTicket

hclTicket is a trouble ticket system specifically made for Help Center Live. hclTicket is a fork of eTicket 1.5.5.2, and will diverge completely from the original codebase. This is being done to streamline hclTicket, and avoid reproducing code between the two systems (hclTicket will slowly start using HCL's functions rather than it's own...)

Help Center Live

Help Center Live is a Live Support tool written in PHP, using a MySql database, that allows visitors on a webste to hold a conversation in real time with a representative of the website. Help Center Live also allows other projects to be integrated as modules.

Metrics updated 06 Oct 08

Queplix QueWeb Helpdesk

QueWeb focuses specifically on the Customer Care portion of the life cycle, after the Customer has been acquired. QueWeb has been built in J2EE and Google Web Toolkit (GWT). The Enterprise edition which shares the same core with free OSS edition - ... [More] has been deployed at over 12 Fortune 500 and many medium companies. QueWeb has Case and Interaction Tracking, Workflow, Escalations, Exchange integration, Email to Case, Routing rules, Knowledge base, SLA, dynamic permissions, Customer Portal, Defect and Bug Tracking, Multi-level Product and Customer's organization structure, iGoogle portal integration, Surveys and most powerful QBE search in CRM and more!. Next version will have hosted Google Search Appliance, Google Maps, Talk, Chat. [Less]

Metrics updated 10 Oct 08