Projects

Redmine

A flexible project management web application written using Ruby on Rails framework. Key features include: * Multiple projects support * Flexible role based access control. * Flexible issue tracking system * Gantt chart and calendar * News, documents & files management * Feeds & email ... [More] notifications. * Per project wiki * Per project forums * Simple time tracking functionality * Custom fields for issues, projects and users * Repository integration (SVN, CVS, Git, Mercurial, Bazaar and Darcs) * Multiple LDAP authentication support * User self-registration support * Multilanguage support * Multiple databases support [Less]

Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs ... [More] , IT managers, developers and marketing departments at thousands of sites around the world. Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers. RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide. [Less]

Support Incident Tracker

Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every ... [More] communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them. [Less]

Horde

Horde is both an Open Source software project and an application framework written in PHP. The application framework is currently the basis for 50 applications written by developers from around the world, including the flagship IMP Webmail client, the popular Chora repository viewer, and a complete ... [More] groupware suite. The guiding principles of the Horde Project are to create solid standard-based applications using intelligent object oriented design, and wide-ranging platform and backend support. There is great emphasis on making Horde as friendly to non-English speakers as possible. The Horde Framework currently supports many localization features such as unicode and right-to-left text, and is shipped with translations in over 40 languages. [Less]

OTRS

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to ... [More] inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

Roundup Issue Tracker

Roundup is a simple-to-use and -install issue- tracking system with command-line, Web, and e- mail interfaces. It manages a number of issues (with flexible properties such as "description", "priority", and so on) and provides the ability to (a) submit new issues, (b) find and ... [More] edit existing issues, and (c) discuss issues with other participants. The system will facilitate communication among the participants by managing discussions, and notifying interested parties when issues are edited. [Less]

OTRS ITSM

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning ... [More] Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

GLPI

GLPI is the Information Resource-Manager with an additional Administration Interface. You can use it to build up a database with an inventory for your company (computer, software, printers, etc). It has enhanced functions to make the daily life for the administrators easier, like a ... [More] job-tracking-system. [fr] Gestionnaire libre de parc informatique. [Less]

Chiliproject

ChiliProject is a web based project management system. It supports your team throughout the complete project life cycle, from setting up and discussing a project plan, over tracking issues and reporting work progress to collaboratively sharing knowledge.

SIRIOS

A incident and advisory system for CERTs (Computer Emergency Response Teams). SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail, telephone etc.) without gaps. Thanks to the different modules of SIRIOS you can process your ... [More] CERT-specific information in a very structured manner (for example Advisories and Incidents). [Less]