Projects tagged ‘helpdesk’ and ‘support’

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. The RT platform has ... [More] been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world. Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers. RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide. [Less]

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow ... [More] your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support ... [More] contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them. [Less]

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and ... [More] Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

Roundup is a simple-to-use and -install issue- tracking system with command-line, Web, and e- mail interfaces. It manages a number of issues (with flexible properties such as "description" ... [More] , "priority", and so on) and provides the ability to (a) submit new issues, (b) find and edit existing issues, and (c) discuss issues with other participants. The system will facilitate communication among the participants by managing discussions, and notifying interested parties when issues are edited. [Less]

A incident and advisory system for CERTs (Computer Emergency Response Teams). SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail ... [More] , telephone etc.) without gaps. Thanks to the different modules of SIRIOS you can process your CERT-specific information in a very structured manner (for example Advisories and Incidents). [Less]

Cerberus Helpdesk is an email application which focuses on teams sharing mailboxes. It features Fetch and Retrieve, Super Sorter, and Virtual Community Tools. Teach Cerberus exactly what ... [More] information you want and how you want it displayed. Your agents can choose their own important columns, custom data, queues, ticket statuses and more! Customized ticket views are saved for later reuse. [Less]

The Work Request Management System (WRMS) is used for managing requests from clients through to resolution and time recording for billing purposes.

Crafty Syntax Live Help (CSLH) is a live support solution that helps customer support with live help functionality that can be proactively pushed to or requested by the visitor. CSLH includes a large ... [More] range of features to allow multiple operators, multiple departments and multiple languages to be used. Other features include the ability to create your own questions, auto inviting visitors, referer tracking, page tracking, ability to view what the customer is typing as they type, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, customizable graphics, and multiple operators. CSLH is free and progammed in PHP with Mysql for the datatabase. Free desktop Live Client also available: http://starhostdesign.com/LC [Less]

Shine Live Help is a live support chat application for website sales and support. It works as a standalone chat and integrates with Sugar Open Source CRM. Note: Shine Live Help is a derivative of Crafty Syntax Live Help.