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Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every ... [More]
Horde is both an Open Source software project and an application framework written in PHP. The application framework is currently the basis for 50 applications written by developers from around the world, including the flagship IMP Webmail client, the popular Chora repository viewer, and a complete ... [More]
OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to ... [More]
ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning ... [More]
GLPI is the Information Resource-Manager with an additional Administration Interface. You can use it to build up a database with an inventory for your company (computer, software, printers, etc). It has enhanced functions to make the daily life for the administrators easier, like a ... [More]
A incident and advisory system for CERTs (Computer Emergency Response Teams). SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail, telephone etc.) without gaps. Thanks to the different modules of SIRIOS you can process your ... [More]
Cerb6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share expert knowledge, and otherwise execute efficiently.
Here at Digital Pacific, we wish to provide excellent support response times. One of the ways that we are able to accomplish the very quick response times that we do is through our Screen ticket viewer. This application allows a screen to be set up that will show a list of all the unanswered and ... [More]
A trouble-ticket/help desk solution written by those who are tired of the bloated 'Industry Standard' systems. This is a free, open-source, scalable, tested solution that is already in use by a government agency with thousands of users. Windows and Active Directory integrated.
The Cassandra helpdesk is a client-based help desk application for customer support. The objective is to achieve a substantial easement of customer support for both, the constituent and its customers.
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