Projects

Support Incident Tracker

Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every ... [More] communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them. [Less]

Horde

Horde is both an Open Source software project and an application framework written in PHP. The application framework is currently the basis for 50 applications written by developers from around the world, including the flagship IMP Webmail client, the popular Chora repository viewer, and a complete ... [More] groupware suite. The guiding principles of the Horde Project are to create solid standard-based applications using intelligent object oriented design, and wide-ranging platform and backend support. There is great emphasis on making Horde as friendly to non-English speakers as possible. The Horde Framework currently supports many localization features such as unicode and right-to-left text, and is shipped with translations in over 40 languages. [Less]

OTRS

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to ... [More] inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

OTRS ITSM

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning ... [More] Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

GLPI

GLPI is the Information Resource-Manager with an additional Administration Interface. You can use it to build up a database with an inventory for your company (computer, software, printers, etc). It has enhanced functions to make the daily life for the administrators easier, like a ... [More] job-tracking-system. [fr] Gestionnaire libre de parc informatique. [Less]

SIRIOS

A incident and advisory system for CERTs (Computer Emergency Response Teams). SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail, telephone etc.) without gaps. Thanks to the different modules of SIRIOS you can process your ... [More] CERT-specific information in a very structured manner (for example Advisories and Incidents). [Less]

Cerb

Cerb6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share expert knowledge, and otherwise execute efficiently.

Screen Ticket Viewer for eSupport

Here at Digital Pacific, we wish to provide excellent support response times. One of the ways that we are able to accomplish the very quick response times that we do is through our Screen ticket viewer. This application allows a screen to be set up that will show a list of all the unanswered and ... [More] tickets awaiting answer. Tickets that have not been answered for a while will turn red, while ones that have not will be green. [Less]

Slick-Ticket

A trouble-ticket/help desk solution written by those who are tired of the bloated 'Industry Standard' systems. This is a free, open-source, scalable, tested solution that is already in use by a government agency with thousands of users. Windows and Active Directory integrated.

Cassandra-hdesk

The Cassandra helpdesk is a client-based help desk application for customer support. The objective is to achieve a substantial easement of customer support for both, the constituent and its customers.