Projects

OTRS

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to ... [More] inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

OTRS ITSM

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning ... [More] Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

SIRIOS

A incident and advisory system for CERTs (Computer Emergency Response Teams). SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail, telephone etc.) without gaps. Thanks to the different modules of SIRIOS you can process your ... [More] CERT-specific information in a very structured manner (for example Advisories and Incidents). [Less]

Cerb

Cerb6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share expert knowledge, and otherwise execute efficiently.

RT for Incident Response

RT for Incident Response is the premiere open-source incident-handling system, designed with the needs of CERT teams and incident-response teams in mind. It makes IR tasks easier and lets you solve your problems more efficiently.

h-inventory

Web-based hardware/software inventory management for Windows, Linux, BSD computers. H-Inventory provides incident and intervention management, user and network management, network maps, services monitoring and application deployment.

snort-stat

Snort_stat.pl is a report tool for Snort, the Open Source Intrusion Detection System. Snort_stat.pl can be used to generate simple emails off of Snort Alert (text) output and eventually Unified (native binary) output.

AbuseHelper

AbuseHelper community develops a framework and a socio-economical plan around it to bring the community tighter together. AbuseHelper is a modular and (hopefully) scalable and robust framework to help you in your abuse handling. Initial boostrap was collaboration between CERT-EE and Clarified ... [More] Networks, with the help of CERT-FI. Starting from the beginning of 2010 - after the boostrap phase - we will be welcoming other contributors and users. GoalsTo bring further focus to somewhat scattered Internet abuse handling scene. For example a lot of different organizations are developing their own abuse handling systems. To help the community in taking the next step by moving from works-for-me systems to modular, scalable, openly developed and shared ones. by unifying varying workflows and ter [Less]

Queplix QueWeb Helpdesk

QueWeb focuses specifically on the Customer Care portion of the life cycle, after the Customer has been acquired. QueWeb has been built in J2EE and Google Web Toolkit (GWT). The Enterprise edition which shares the same core with free OSS edition - has been deployed at over 12 Fortune 500 and many ... [More] medium companies. QueWeb has Case and Interaction Tracking, Workflow, Escalations, Exchange integration, Email to Case, Routing rules, Knowledge base, SLA, dynamic permissions, Customer Portal, Defect and Bug Tracking, Multi-level Product and Customer's organization structure, iGoogle portal integration, Surveys and most powerful QBE search in CRM and more!. Next version will have hosted Google Search Appliance, Google Maps, Talk, Chat. [Less]

Cassandra-hdesk

The Cassandra helpdesk is a client-based help desk application for customer support. The objective is to achieve a substantial easement of customer support for both, the constituent and its customers.