Projects

OTRS

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to ... [More] inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

OTRS ITSM

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning ... [More] Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

SIRIOS

A incident and advisory system for CERTs (Computer Emergency Response Teams). SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail, telephone etc.) without gaps. Thanks to the different modules of SIRIOS you can process your ... [More] CERT-specific information in a very structured manner (for example Advisories and Incidents). [Less]

Cassandra-hdesk

The Cassandra helpdesk is a client-based help desk application for customer support. The objective is to achieve a substantial easement of customer support for both, the constituent and its customers.

tita

TITA Software is Teamwork Incident Tracking Architecture, an easy software for tracking incidents on a Help Desk.TITA Software is being developed with .NET Technology. It takes the DATA from SharePoint server, process the information and show this to the TeamWork in a friendly shape. Also take information from E-Mail's (Ex: Microsoft Outlook).