Projects

Trac

Trac is an enhanced wiki and issue tracking system for software development projects. Trac uses a minimalistic approach to web-based software project management. Our mission; to help developers write great software while staying out of the way. Trac should impose as little as possible on a ... [More] team's established development process and policies. It provides an interface to Subversion, an integrated Wiki and convenient report facilities. Trac allows wiki markup in issue descriptions and commit messages, creating links and seamless references between bugs, tasks, changesets, files and wiki pages. A timeline shows all project events in order, making getting an overview of the project and tracking progress very easy. [Less]

Bugzilla

claimed by Mozilla Foundation

Bugzilla is a web-based bug tracking tool. It works with an existing web server, e.g. Apache, and with an existing SQL database, e.g. MySQL or PostgreSQL.

The Bug Genie

The Bug Genie is a user-friendly and powerful web-based (PHP5) bug tracker/bug tracking tool with features such as project management, SVN integration, publishing tools, messaging, calendar and more. Ready to use out-of-the-box, and easy to install.

Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs ... [More] , IT managers, developers and marketing departments at thousands of sites around the world. Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers. RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide. [Less]

OTRS

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to ... [More] inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

Flyspray

Flyspray is an uncomplicated, web-based bug tracking system written in PHP for assisting with software development. It was originally conceived when the Psi Jabber client project couldn't find a bugtracker that suited their needs, and has been made available for everyone to use for their own projects.

OTRS ITSM

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning ... [More] Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

GLPI

GLPI is the Information Resource-Manager with an additional Administration Interface. You can use it to build up a database with an inventory for your company (computer, software, printers, etc). It has enhanced functions to make the daily life for the administrators easier, like a ... [More] job-tracking-system. [fr] Gestionnaire libre de parc informatique. [Less]

SIRIOS

A incident and advisory system for CERTs (Computer Emergency Response Teams). SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail, telephone etc.) without gaps. Thanks to the different modules of SIRIOS you can process your ... [More] CERT-specific information in a very structured manner (for example Advisories and Incidents). [Less]

Jobsworth (new)

Project Management, Collaboration and Time Tracking. Jobsworth can be used for helpdesk support ticketing, customer liasion, resource management (eg. systems and password tracking) and has a range of CRM type functionality. Plan your projects, see your schedule, know if you're slipping behind ... [More] and why. Time Tracking and extensive reports help you show your clients exactly what you've done and for how long. Features - no restrictions or limits - one-click time tracking - clean and out of the way interface - interactive gantt chart & scheduling - flexible reporting - multiple ways to communicate - tracks and indexes all changes - notifications via email, rss & ical [Less]