Projects tagged ‘issue_tracking’ and ‘workflow’

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. The RT platform has ... [More] been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world. Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers. RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide. [Less]

A full-featured, web-based, multilingual, tightly integrated, all-in-one Wiki+CMS+Groupware, using PHP, ADOdb, Zend Framework, jQuery and Smarty. Can be used to create all sorts of Web applications ... [More] , sites, portals, knowledge bases, intranets, and extranets. Tiki offers a very large number of features "out-of-the-box", arguably more than any other Open Source Web Application. Highly configurable & modular, all the features are optional and administered via a web-based interface. Major features include articles, forums, newsletters, blogs, a file/image gallery, a wiki, bug & issue tracker (form generator), a calendar, RSS feeds, a category system, tags, an advanced permission system and more. [Less]

Flyspray is an uncomplicated, web-based bug tracking system written in PHP for assisting with software development. It was originally conceived when the Psi Jabber client project couldn�t find a ... [More] bugtracker that suited their needs, and has been made available for everyone to use for their own projects. [Less]

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow ... [More] your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and ... [More] Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

A incident and advisory system for CERTs (Computer Emergency Response Teams). SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail ... [More] , telephone etc.) without gaps. Thanks to the different modules of SIRIOS you can process your CERT-specific information in a very structured manner (for example Advisories and Incidents). [Less]

The Work Request Management System (WRMS) is used for managing requests from clients through to resolution and time recording for billing purposes.

Team Elements is a web-based collaborative workspace and project management application. Features include Wiki, Blog, Discussion Lists, Document Management, Planning, Issue Tracking, RSS and ... [More] Reporting. What sets Team Elements apart, is its detailed project-based permissions and indexing of all project and document data in an easy-to-search and easy-to-maintain environment. Much of the recent work has gone into rounding out the social networking capabilities for the parent product ConcourseConnect. The Team Elements code base is now integrated into ConcourseConnect and that should be used instead. [Less]

ConcourseConnect is the de facto Open Source Java Social Networking Platform. Build social networking sites including corporate intranets, business community add-on sites, enthusiast sites ... [More] , business or product directory sites (like a chamber of commerce or yellow pages) or even standalone web sites. Features include a full range of web 2.0 tools -- ratings, reviews, wiki, blog, comments, discussion forums, ideas engine and more. Users begin by creating a rich profile and joining groups. The portal framework allows developers to plug-in custom portlets and themes. Perfect for internal collaboration or as a customer feedback forum. We're looking for guest bloggers on our site for those experienced in community sites, collaboration, business tools and software development. [Less]

Project HQ is an open source project management tool somewhat based on activeCollab and Basecamp. It's goal is to remain a free, open source project management tool.