Projects tagged ‘itsm’

Puppet lets you centrally manage every important aspect of your system using a cross-platform specification language that manages all the separate elements normally aggregated in different files, like ... [More] users, cron jobs, and hosts, along with obviously discrete elements like packages, services, and files. Puppet's simple declarative specification language provides powerful classing abilities for drawing out the similarities between hosts while allowing them to be as specific as necessary, and it handles dependency and prerequisite relationships between objects clearly and explicitly. [Less]

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow ... [More] your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

Facter is a cross-platform library for retrieving simple operating system facts, like operating system, linux distribution, or MAC address.

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and ... [More] Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

Bcfg2 helps system administrators produce a consistent, reproducible, and verifiable description of their environment, and offers visualization and reporting tools to aid in day-to-day administrative tasks.

i-doit is a web based Configuration Management Database (CMDB) written in PHP5. It is used for an ITIL-compliant documentation of IT. The name stands for „i document it“. The target of the project is to provide an open source ITSM framework.

ForceView Service Desk

iServiceDesk supports ITIL(Information Technology Infrastructure Liberary) specification, provides professional IT Service Management software, include such modules: Incident Management, Problem ... [More] Management, Configuration Management, Change Management, Service Level Management and so on. [Less]