Projects tagged ‘management’, ‘perl’, and ‘service’

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal ... [More] IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration ... [More] Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

Centreon is a network, system, applicative supervision and monitoring tool, it is based upon the most effective Open Source monitoring engine : Nagios. Centreon provides a new frontend and new functionnalities to Nagios. It allows you to be more ... [More] efficient in your network monitoring, but also allows you to make your supervision information readable by a largest range of users. Indeed, a non technical user can now use the Centreon/Nagios couple to easily understand your network infrastructure thanks to charts and graphical representations of the gathered information. Skilled users still have access to specific and technical information collected by Nagios though. [Less]