Projects tagged ‘management’ and ‘support’

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Projects tagged ‘management’ and ‘support’

Filtered by Project Tags management support

Refine results Project Tags web (7) issue (6) workflow (6) tracking (6) helpdesk (6) issue_tracking (5) enterprise (5) email (5) business (4) bug_tracking (4) perl (4) cms (3)

[8 total ]
52

Request Tracker

   
Primary Language: Perl Licensed as: GNU General Public License 2.0

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. The RT platform has been under development since 1996, and is used by ... [More] systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world. Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers. RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide. [Less]

Metrics updated about 11 hours ago

21

SugarCRM

   
Primary Language: PHP Licensed as: GNU General Public License 3.0

SugarCRM enables sales, marketing, and support organizations to manage their customer interactions more efficiently and profitably and is intended for both large and small companies worldwide. Platform agnostic, SugarCRM is the least complex, most ... [More] portable, and most cost-efficient customer relationship management (CRM) solution. Natively built on the LAMP (Linux, Apache, MySQL and PHP) stack, Sugar Open Source can be deployed in virtually any environment. [Less]

Metrics updated about 18 hours ago

20

OTRS

   
Primary Language: Perl Licensed as: GNU General Public License 2.0

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal ... [More] IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

Metrics updated about 15 hours ago

13

OTRS::ITSM

   
Primary Language: Perl Licensed as: GNU General Public License 2.0

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration ... [More] Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

Metrics updated about 11 hours ago

10

SIRIOS

 
Primary Language: Perl Licensed as: GNU General Public License 2.0

A incident and advisory system for CERTs (Computer Emergency Response Teams). SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail, telephone etc.) without gaps. Thanks to the different ... [More] modules of SIRIOS you can process your CERT-specific information in a very structured manner (for example Advisories and Incidents). [Less]

Metrics updated about 7 hours ago

8

Roundup Issue Tracker

   
Primary Language: Python Licensed as: Python Software Foundation License

Roundup is a simple-to-use and -install issue- tracking system with command-line, Web, and e- mail interfaces. It manages a number of issues (with flexible properties such as "description", "priority", and so on) and provides the ability to (a) ... [More] submit new issues, (b) find and edit existing issues, and (c) discuss issues with other participants. The system will facilitate communication among the participants by managing discussions, and notifying interested parties when issues are edited. [Less]

Metrics updated about 8 hours ago

7

Work Request Management System

 
Primary Language: PHP Licensed as: GNU General Public License 2.0

The Work Request Management System (WRMS) is used for managing requests from clients through to resolution and time recording for billing purposes.

Metrics updated 29 Apr 08

3

phpCollab

   
Primary Language: PHP Licensed as: GNU General Public License 2.0

Project management and collaboration over the internet. Features team/client sites, task assignment, document repository/workflow, gantt charts, discussions, calendar, notifications, support requests, weblog newsdesk, invoicing, and many other tools.

Metrics updated 18 Aug 08

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