Projects tagged ‘php’ and ‘support’

SugarCRM enables sales, marketing, and support organizations to manage their customer interactions more efficiently and profitably and is intended for both large and small companies worldwide. ... [More] Platform agnostic, SugarCRM is the least complex, most portable, and most cost-efficient customer relationship management (CRM) solution. Natively built on the LAMP (Linux, Apache, MySQL and PHP) stack, Sugar Open Source can be deployed in virtually any environment. [Less]

Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support ... [More] contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them. [Less]

Cerberus Helpdesk is an email application which focuses on teams sharing mailboxes. It features Fetch and Retrieve, Super Sorter, and Virtual Community Tools. Teach Cerberus exactly what ... [More] information you want and how you want it displayed. Your agents can choose their own important columns, custom data, queues, ticket statuses and more! Customized ticket views are saved for later reuse. [Less]

The Work Request Management System (WRMS) is used for managing requests from clients through to resolution and time recording for billing purposes.

We are a community targeting phpBB mod authors (modders). Our primary aim as a website and community is to be a home for modders. We will try to encourage discussion and participation, inform modders ... [More] on how to modify phpBB and how to create better and safer modifications as well as being a place of social gathering for those who share a similar interest in phpbb and its modification. [Less]

Completely customizable, CakePHP based project management system for firms, their teams and their clients. A project management system that will suit your needs because it is module based, so it ... [More] can grow and shrink with your requirements. Version 0.4 beta was released March 23, 2009. [Less]

The dutch phpBB Community, supporting in dutch language to its users.

Here at Digital Pacific, we wish to provide excellent support response times. One of the ways that we are able to accomplish the very quick response times that we do is through our Screen ticket ... [More] viewer. This application allows a screen to be set up that will show a list of all the unanswered and tickets awaiting answer. Tickets that have not been answered for a while will turn red, while ones that have not will be green. [Less]

Allows users in a small company to open a ticket for support. User chooses from a pre-defined list of issues and then enters a title, short description and full description to their problem. A ... [More] ticket then gets generated with a copy of the ticket going to the user and to a pre-defined "HelpDesk" mailbox. Features for the user include the ability to retrieve their ticket to check the status and / or to change some of the information they entered. Features for administrator include the ability to search tickets by date range, username or specific ticket number. Administrator can then enter a resolution, notes and close the ticket. This is a PHP/MySQL web application. [Less]

i-Help is a simple but efficient open source issue tracker for helpdesk trouble tickets and service requests management. It is scalable, configurable and extremely user-friendly. It provides statistical graphic charts.