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OTRS ITSM

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ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning ... [More] Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

4.71429
   
  0 reviews  |  18 users  |  198,736 lines of code  |  9 current contributors  |  Analyzed 1 day ago
  sysadmin helpdesk issue ticket cmdb issue_tracking request support impact cms management crm 20 more...
 
 

Queplix QueWeb Helpdesk

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QueWeb focuses specifically on the Customer Care portion of the life cycle, after the Customer has been acquired. QueWeb has been built in J2EE and Google Web Toolkit (GWT). The Enterprise edition which shares the same core with free OSS edition - has been deployed at over 12 Fortune 500 and many ... [More] medium companies. QueWeb has Case and Interaction Tracking, Workflow, Escalations, Exchange integration, Email to Case, Routing rules, Knowledge base, SLA, dynamic permissions, Customer Portal, Defect and Bug Tracking, Multi-level Product and Customer's organization structure, iGoogle portal integration, Surveys and most powerful QBE search in CRM and more!. Next version will have hosted Google Search Appliance, Google Maps, Talk, Chat. [Less]

5.0
 
  0 reviews  |  0 users  |  403,632 lines of code  |  0 current contributors  |  Analyzed about 2 years ago
  issue ticket helpdesk request support impact google_portal igoogle issue_tracking google_crm service problem 11 more...
 
 
 
 

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