Projects tagged ‘support’ and ‘ticket’

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow ... [More] your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support ... [More] contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them. [Less]

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and ... [More] Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

A incident and advisory system for CERTs (Computer Emergency Response Teams). SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail ... [More] , telephone etc.) without gaps. Thanks to the different modules of SIRIOS you can process your CERT-specific information in a very structured manner (for example Advisories and Incidents). [Less]

Cerberus Helpdesk is an email application which focuses on teams sharing mailboxes. It features Fetch and Retrieve, Super Sorter, and Virtual Community Tools. Teach Cerberus exactly what ... [More] information you want and how you want it displayed. Your agents can choose their own important columns, custom data, queues, ticket statuses and more! Customized ticket views are saved for later reuse. [Less]

Completely customizable, CakePHP based project management system for firms, their teams and their clients. A project management system that will suit your needs because it is module based, so it ... [More] can grow and shrink with your requirements. Version 0.4 beta was released March 23, 2009. [Less]

The Cassandra helpdesk is a client-based help desk application for customer support. The objective is to achieve a substantial easement of customer support for both, the constituent and its customers.

hclTicket is a trouble ticket system specifically made for Help Center Live. hclTicket is a fork of eTicket 1.5.5.2, and will diverge completely from the original codebase. This is being done to ... [More] streamline hclTicket, and avoid reproducing code between the two systems (hclTicket will slowly start using HCL's functions rather than it's own...) [Less]

Here at Digital Pacific, we wish to provide excellent support response times. One of the ways that we are able to accomplish the very quick response times that we do is through our Screen ticket ... [More] viewer. This application allows a screen to be set up that will show a list of all the unanswered and tickets awaiting answer. Tickets that have not been answered for a while will turn red, while ones that have not will be green. [Less]

Iara