Projects

Support Incident Tracker

Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every ... [More] communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them. [Less]

OTRS

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to ... [More] inbound inquiries. OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams). OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

TUTOS

TUTOS (The Ultimate Team Organization Software) is a groupware, ERP (Enterprise Resource Planing), CRM (Customer Relationship Management), and PLM (Project Lifecycle Management) suite that helps small to medium teams manage various things in one place. Its features include personal and group ... [More] calendars, an address book, product and project management, bug tracking, installation management, a task list, notes, files, mailboxes, and useful links between all of the above. [Less]

kInspire

Completely customizable, CakePHP based project management system for firms, their teams and their clients. A project management system that will suit your needs because it is module based, so it can grow and shrink with your requirements. Version 0.4 beta was released March 23, 2009.

hclTicket

hclTicket is a trouble ticket system specifically made for Help Center Live. hclTicket is a fork of eTicket 1.5.5.2, and will diverge completely from the original codebase. This is being done to streamline hclTicket, and avoid reproducing code between the two systems (hclTicket will slowly start ... [More] using HCL's functions rather than it's own...) [Less]

aTicket

The aTicket project delivers extensive support ticket functionality for small to medium sized help desks services. Distributed under the GPL v.2 licence, it is based on earlier open source projects known as eTicket and osTicket. Why does aTicket exist? Because the eTicket project has moved away ... [More] from true open source. Although I can understand the reasons, it remains my belief that one of the healthiest ways to achieve sound development is to remain within the standard open source licences. Why open source? Hardly needs stating here, but the key reasons are the ability to incorporate code from other good open source projects and the fairest protection for contributors to the project. New contributors welcome :) [Less]